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Tomaino Arm Care Network

Dr. Tomaino's Blog

Authenticity Trumps Competence

October 4th, 2009
Would you agree with this statement?

I enjoyed seeing an extremely forthright patient this week who shared with me her appreciation of my staff's friendliness and helpfulness. She implied to me that, in her mind, they were a reflection on me--and that she, before even meeting me, felt as though I too would be "down to earth" and caring. She expressed to me that, in her mind, "Authenticity" was more important to her than anything else.

I suppose that one might tolerate arrogance, poor bedside manner, and inadequate communication with one's physician if his/her expertise is in scarce supply. But it is far from ideal. There is little question in my mind that wellness and healing are impacted by more than surgical skill and decisioin-making, but also by the "art" of caring, empathy, and understanding.

Though good care is widely available nowadays, both in University settings and private clinics, and credibility and competence are reasonably easy to establish, based on word of mouth reviews and one's own "sense"----my patient this week reminded me of the significance of how one comes across---myself and my staff.

I think humility and authenticity enhance one's effectiveness at healing, while hubrous and lack of empathy and compassion compromise one's impact.

As I think about it, I would say that while my experience and expertise are obviously critical to planning a successful treatment strategy, successful execution requires more than that. And so, the "art" of how my team and I treat you, and how we are perceived, are a critical part of the equation.

We hope that you appreciate our shared commitment and professionalism; when we fall short, we'd like to hear about it!

*POST EDITED BY DR. TOMAINO.

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