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Tomaino Arm Care Network

Dr. Tomaino's Blog

Authenticity Trumps Competence

October 4th, 2009
Would you agree with this statement?

I enjoyed seeing an extremely forthright patient this week who shared with me her appreciation of my staff's friendliness and helpfulness. She implied to me that, in her mind, they were a reflection on me--and that she, before even meeting me, felt as though I too would be "down to earth" and caring. She expressed to me that, in her mind, "Authenticity" was more important to her than anything else.

I suppose that one might tolerate arrogance, poor bedside manner, and inadequate communication with one's physician if his/her expertise is in scarce supply. But it is far from ideal. There is little question in my mind that wellness and healing are impacted by more than surgical skill and decisioin-making, but also by the "art" of caring, empathy, and understanding.

Though good care is widely available nowadays, both in University settings and private clinics, and credibility and competence are reasonably easy to establish, based on word of mouth reviews and one's own "sense"----my patient this week reminded me of the significance of how one comes across---myself and my staff.

I think humility and authenticity enhance one's effectiveness at healing, while hubrous and lack of empathy and compassion compromise one's impact.

As I think about it, I would say that while my experience and expertise are obviously critical to planning a successful treatment strategy, successful execution requires more than that. And so, the "art" of how my team and I treat you, and how we are perceived, are a critical part of the equation.

We hope that you appreciate our shared commitment and professionalism; when we fall short, we'd like to hear about it!




For anyone who has visited Tomaino Orthopaedic Care, it would be hard to disagree.

Beginning with the first phone call it is very clear that this is a practice of a different sort!
The office exudes authenticity. From Amy’s calm and assured answers to worrisome symptoms to Kathy calling us ‘Hon’ each time; I always hang up with a smile and sometimes downright laughter after phoning the office.

I can remember on our first trip to the office, Dr. Tomaino went out to the waiting room to greet my Husband (chauffeur) and thank him from driving me up there. On a later trip, when I had to take the kids along, he went out his way to greet them as well. He even brought them back behind the counter for bracelets and candy. My daughter still uses that bracelet as a necklace for her stuffed animals!

It was on that trip that I had the pleasure of meeting the newest addition to the ‘family’, Abby. I have been examined by other P.A.’s who seemed to have all the answers, but didn’t ask many questions. Abby stayed after to ask more in depth questions about the specific symptoms of my injury….clearly someone eager to build her knowledge base.
I can’t imagine finding a better learning environment.

Top all of this with Dr. Tomaino’s personal anecdotes and email exchanges…you will definitely receive a complete care package that includes emotional and spiritual support, in addition to the physical/surgical care.

God Bless

October 5th, 2009 @ 10:12 pm
Maryann Mazzaferro

I couldn't agree more with the previous statement written. Visiting Dr. Tomaino's office has always been for me a very comforting, caring experience. Yes, from Amy, who has turned out to be a true friend, to Kahy and the rest of the staff, it's an environment like no other. Not only the medical care received, but the emotional support along with it, which is so crucial before and after shoulder surgery. I can certainly speak from experience- not counting the many times I needed a phone call returned or an e-mail answered. Nights, weekends, holidays- it made no difference I always felt my questions were answered and my mind was immediately put at ease. yes, it was a long struggle, but the outcome was worth it all. As i have said before, Dr. Tomaino, you are the best!! And to all your staff- it's hard to find the words to commend you for your highest level of care and compassion!!!!

October 7th, 2009 @ 4:34 pm
Dr. Tomaino

Thank you for your kind posts. More than a year ago, I entitiled a Blog, "Small is the New Big." I continue to strive to be unique and increasingly relevant in my community and beyond, where patients deserve compassionate, responsive and expert care. Being available by email, and building and rewarding a culture in the office directed at resonating with our patients as friends and "partners" is largely what makes each and every day fulfilling.
An appreciation of how we are doing, based on your feedback, and how we might continue to improve, is critical to bettering our offering. Thank you.

October 10th, 2009 @ 9:37 am
Noah Tryninewski

Good afternoon DR. Tomaino,

Hopefully you will remember me. My name is Noah Tryninewski and I was a patient of your from 1998-1999 or so. I just want to say thank you for everything you have done to help me out in my adverse situation. The years following my traumatic hand accident were not the easiest,however, your constant help and care helped ease some of that strain.

I wanted to give you a \"heads-up\" or an update to what I have been up to. Since our last meeting, I continued to play soccer, basketball,snowboard and play my bass guitar...without using a pick!

Currently, I am public school teacher in Brooklyn,NY,but took a leave of absence for a year to pursue my Doctorate in Urban Educational Leadership. I have been teaching students with Emotional Disorder for the past 4 years and love every second,minute and hour of it. I have used my traumatic situation as well as other adverse situations to inspire my students and neighborhood youth to be successful. In addition, I continue to play soccer on a semi-pro level. I would like to say that my jump shot has improved a great deal my hand operation.

In closing, I am very grateful that I had you as a doctor during my traumatic event. Your optimistic attitude,compassion and professionalism had inspired me to not give up or give in. Your patients are very lucky to have you as their doctor.

Noah Tryninewski,MST

October 14th, 2009 @ 1:51 pm
Blog reader

It's an interesting post!

July 23rd, 2010 @ 1:31 pm

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