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1815 South Clinton Ave
Rochester, NY, 14618.

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Tomaino Arm Care Network

Dr. Tomaino's Blog

Thinking Outside of the Box: Free Customers Welcome

May 10th, 2009
Auction houses, real estate brokers, dating services --to name a few-- are among those businesses who offer value/information to nonpaying customers. The internet is a perfect venue for a virtual retail experience without having to actually make a purchase. When it comes to medical information, similarly, a host of web-based information is available. The only problem is assessing credibility and accuracy of the sites, and genuinely having your personalized query answered to your satisfaction. Most of the time, one still needs to make an appointment with a new doctor to get access to him/her for the first time.

This week I must have received no fewer than 4 emails from outside of New York state and 2-3 from the Greater Rochester area, in which I was asked a question from a person who is not yet my patient. Does this need attention? What do my symptoms sound like? Can you see me? Etc.

This accessibility, via the "Contact Dr. Tomaino" section of my website has lived up to my expectations!! I have the opportunity to interface with people--potential patients-- from all over, many of whom are truly between a rock and a hardplace--looking for trustworthy advice.

Ofcourse, I am limited in terms of what I can provide via email, but at the very least, I can recommend experts in certain areas of the country, facilitate travel here to Rochester, if--after review of records and xrays--I think I can help, or at least provide reassurance.

Most gratifying is when I receive an email over the weekend from someone in my area who has developed an acute problem and wants to be seen asap. In a no hassle fashion, I can arrange for an office appointment the very next week in most cases, or at the very least, provide nearly instantaneous feedback. What a tremendous privilege I am afforded by technology!!





Terry McCormick

As one who has benefitted from the tech of the web, I cannot agree more. After reccommendation, I searched through your website and made a phone call at 4:45 one evening. I had an appt. scheduled in just over a week. I also find your personal e-mails to be valuable for the information I need or just reassurance.
Thank you and your staff!

Keep up the wonderful blogs!


May 10th, 2009 @ 8:06 pm
Dr Tomaino

Thanks for your reply Terry. This venue is a great way for us to receive valuable feedback so that we can deliver great value! It's a moving target and we are committed to being the best.

May 11th, 2009 @ 8:13 am

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