NOTICE:
Our Practice has MOVED
Our new location is:
Suite 405
1815 South Clinton Ave
Rochester, NY, 14618.
The NEW phone number is 585-565-3500

For appointments call
585.565.3500
Fax Number:
585.434.4081
Tomaino Arm Care Network

Dr. Tomaino's Blog

Accessible 24/7? Yes I am.

September 7th, 2008
Wendys is open later than midnight. Wegmans is open all night long. After the drug store closes, you have to wait until the next day to get a new prescription, or to refill an old one. However, it is still possible to call an automated number, request a refill, and have it waiting for you the next day.

Technology enables such convenience.

When it comes to having an urgent question answered by your surgeon, however, it may be very difficult if not impossible to contact him or her directly.

This afternoon, I received an email from a new patient through the Contact Dr Tomaino section of my website--letting me know that an she broke her arm friday, and needed an urgent appointment on Monday. Email contact is easy, but few are willing to be that available to provide personalized care. Such care is distinctively benefical to our patients---reassuring at the very least, and in some cases, truly needed in order to clarify instructions or to answer questions.

I called her, scheduled her appointment through my Practice Management software----all before ever taking her voice message off our office phone on Monday morning.

Exceptional Care...Tomaino Care means providing remarkably personalized care--24/7. It's part of our mission, and our privilege.

Replies

maryann mazzaferro

this area on 24/7 personalized care couldn't be more applicable to dr. tomaino care. when i needed a question answered that was on my mind at 3;15 am and had it answered by 3;30am i guess that says it all!!

September 12th, 2008 @ 2:32 pm
K.Grace

Accessible 24/7!
It's the truth, he is! Dr. Tomaino was emailed a few times with concerns, once very early morning hours. To my surprise, within minutes and another time within a few hours there was a response. Wow! Unheard of in todays world! It's great knowing that in a true emergency you will be helped in a timely manner.
One would have to ask, "How do you do it and when do you ever sleep?" Your efforts are appreciated. Thank you!

September 14th, 2008 @ 6:28 am