1815 S. Clinton Ave Suite 405
Rochester, NY 14618
NOTICE:
Our Practice has MOVED
Our new location is:
Suite 405
1815 South Clinton Ave
Rochester, NY, 14618.
The NEW phone number is 585-565-3500
Our Practice has MOVED
Our new location is:
Suite 405
1815 South Clinton Ave
Rochester, NY, 14618.
The NEW phone number is 585-565-3500
For appointments call
585.565.3500
Fax Number:
585.434.4081
585.565.3500
Fax Number:
585.434.4081
The Satus quo: when to defend, and when to challenge?
August 30th, 2008
When I say during surgery, "This is the way I do it" I mean that my insistence on quality and aversion to "variance" relies on doing certain things the same way every time. Indeed, when it comes to certain fundamental components of my offering--both surgical and nonoperative, consistency and reliability rule the day. Minimizing "variance" is the basis of "Total Quality Management" initiatives, and when it comes to your confidence and trust---knowing that your care will be predicated on a Zero-Tolerance for variance is more than appreciated; it is insisted upon.However, when others say, "this is the way it's done here"......or, "This is the way we do it" it may mean "don't upset the apple cart. "
The challenge is to know when to embrace the way things are done, and when to drive "change"----the art and science of what I do is to balance the need to constantly improve and drive change initiatives with a fundamental commitment to minimizing variance!!
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