1815 S. Clinton Ave Suite 405
Rochester, NY 14618
NOTICE:
Our Practice has MOVED
Our new location is:
Suite 405
1815 South Clinton Ave
Rochester, NY, 14618.
The NEW phone number is 585-565-3500
Our Practice has MOVED
Our new location is:
Suite 405
1815 South Clinton Ave
Rochester, NY, 14618.
The NEW phone number is 585-565-3500
For appointments call
585.565.3500
Fax Number:
585.434.4081
585.565.3500
Fax Number:
585.434.4081
Who is your Surgeon, AND where is it performed?
August 21st, 2008
No one would quarrel with the importance of their surgeon's competence, experience, technical skill and judgement. Surgical outcome may, however, have a bit more to do --than one might anticipate-- with where it is performed. In other words, the working environment may foster or hinder the best possible experience for you as a "consumer" of quality care for your shoulder,hand, elbow---or whatever!I have been privileged to work at Linden Oaks Surgery Center and Lattimore Surgery Center over the past 4-5 years, where every aspect of the care experience is provided by consumate professionals--charged with being excellent.......no compromises. There is no more advantageous an environment to your outcome. When a patient provides constructive feedback, the staff and administration responds.
So too, since I have joined the medical staff of Rochester General Hospital, have I been impressed with such a patient-centered commitment. Every individual I meet seems to challenge the notion that an In-patient hospital is just too large or too busy to care about "customer-service".
Bravo to the Customer-centric cultures shared by these operations. Every patient should consider Where they have their surgery performed as carefully as their decision regarding Who performs it.
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