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1815 South Clinton Ave
Rochester, NY, 14618.
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Tomaino Arm Care Network

Dr. Tomaino's Blog

Exceeding the sum of the parts

August 10th, 2008
We've all heard the phrase, "The total exceeds the sum of the parts." In our case I would say, "Our value exceeds the sum of our parts." Obviously, this violates basic algebra, but it does, indeed, relect a fundamental truth regarding "value creation." Competetive advantage often entails more than better internal processes and systems or superior intellectual capital (although it may). While being a market leader may be the by product of scale advantages and other operating efficiencies, what cannot easily be duplicated, arguably, is "performance culture" or an enterprises "brand" --embedded in every parcel of its offering.

At Tomaino Orthopaedic Care our team embraces a "High performance-High commitment [HPHC]culture ." If you read my very 1st blog (Small is the new big) I mention that being small enables versatility and nimbleness. We don"t embrace the status quo. When every member of an organization not only buys into a HPHC culture but is assigned accountability for continual improvement, it is almost guaranteed that an offering will continue to improve--to meet the expectations of the customer.

So--while I may intuitively know that my team is commited to delivering superlative care to our patients, I also must empower each and every patient to share with us how we might become even better. Providing exceptional care is a moving target.
And, therein lies the basic ingredient to creating an offering with a value that exceeds the sum of its parts.

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